24/7 technical support

You can contact our 24/7 Technical Support team for assistance at any time through the following options:

Email: [email protected] or Telephone: +44 (0)199 280 5501

For support on Compas, Ocean Learning Platform and Tero Marine products, please contact [email protected].

24/7 Service/order support

Our Service/Order Support team will remain available 24/7 for day-to-day enquiries and order processing. For assistance, you can reach us at [email protected].

For support on orders related to Ocean Learning Platform USBs, please contact us at [email protected].

Customer Success holiday schedule

Our Customer Success teams in Asia will observe adjusted hours during the holiday season. Please refer to the table for detailed holiday hours for our teams based in Asia, noting that all times listed are in local time for each corresponding location.

Date Day Singapore / Malaysia Japan
16/02/2026 Monday Finish at 12pm Normal working hours
17/02/2026 Tuesday Closed Normal working hours
18/02/2026 Wednesday Closed Normal working hours
19/02/2026 Thursday Normal working hours Normal working hours
20/02/2026 Friday Normal working hours Normal working hours
21/02/2026 Saturday Closed Closed
22/02/2026 Sunday Closed Closed
23/02/2026 Monday Normal working hours Closed
24/02/2026 Tuesday Normal working hours Normal working hours

Out-of-hours digital order support

For emergency out of hours support related to digital permits or scanned charts, contact the Order Management team by telephone and send an email regarding requirements.

Email: [email protected]

Include ‘Urgent’ in the title, along with the vessel name, IMO and basket file or product listing you need.

Telephone your local office:

  • UK: +44 199 280 5400
  • Netherlands: +31 (0)10 416 7622
  • Norway: +47 4000 3420
  • Canada: +1 514 866 8342
  • Singapore: +656 545 9880 Select OPTION 2 for Product Support and then OPTION 2 for the Emergency out of hours Digital Order team.