Best wishes for the holidays
Our Customer Success teams across the globe will observe special holiday hours over the festive period. Please refer to the table to see our hours. Kindly note that all times indicated in the table are in local time for the corresponding location.
Also note that our warehouse will be closed from 22nd December 2023 to 1st January 2024. Any physical orders sent during the closure will be processed when our warehouse reopens on 2nd January 2024. Any orders for physical products should be placed before end of 21st December 2023.
We appreciate your understanding and wish you a joyful holiday season!
Holiday schedule
Download the schedule at the link above.
Out-of-hours Digital Order Support
For Emergency out of hours support related to digital permits or scanned charts, contact the Order Management Team by telephone and send an email regarding requirements.
Email: [email protected]
Include 'Urgent' in the title, along with the vessel name, IMO and basket file or product listing you need.
Telephone your local office:
• UK: +44 199 280 5400
• Netherlands: +31 (0)10 416 7622
• Norway: +47 4000 3420
• Canada: +1 514 866 8342
• Singapore: +656 545 9880
Select OPTION 2 for Product Support and then OPTION 2 for the Emergency out of hours Digital Order team.
Email: [email protected].
Include 'Urgent' in the title, along with the vessel name, IMO and basket file or product listing you need.
24/7 Technical Support
24/7 Technical Support
You can contact our 24/7 Technical Support team for assistance at any time through the following options:
Email: [email protected]
Telephone: +44 (0)199 280 5501