Supporting you over the holiday season

12 December 2023

Best wishes for the holidays

Our Customer Success teams across the globe will observe special holiday hours over the festive period. Please refer to the table to see our hours. Kindly note that all times indicated in the table are in local time for the corresponding location.

Also note that our warehouse will be closed from 22nd December 2023 to 1st January 2024.  Any physical orders sent during the closure will be processed when our warehouse reopens on 2nd January 2024. Any orders for physical products should be placed before end of 21st December 2023.

We appreciate your understanding and wish you a joyful holiday season!

Holiday schedule

Download the schedule at the link above.

Out-of-hours Digital Order Support

For Emergency out of hours support related to digital permits or scanned charts, contact the Order Management Team by telephone and send an email regarding requirements. 

Email: [email protected]

Include 'Urgent' in the title, along with the vessel name, IMO and basket file or product listing you need.

Telephone your local office: 

UK: +44 199 280 5400
Netherlands: +31 (0)10 416 7622
Norway: +47 4000 3420
Canada: +1 514 866 8342
Singapore: +656 545 9880

Select OPTION 2 for Product Support and then OPTION 2 for the Emergency out of hours Digital Order team.  

Email: [email protected].

Include 'Urgent' in the title, along with the vessel name, IMO and basket file or product listing you need.

24/7 Technical Support

You can contact our 24/7 Technical Support team for assistance at any time through the following options:

Email: [email protected] 

Telephone: +44 (0)199 280 5501

 

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