Supporting you over the holiday season 

24/7 technical support

You can contact our 24/7 Technical Support team for assistance at any time through the following options:

Email: [email protected] or Telephone: +44 (0)199 280 5501

For support on Compas, Ocean Learning Platform and Tero Marine products, please contact [email protected].

24/7 Service/order support

Our Service/Order Support team will remain available 24/7 for day-to-day enquiries and order processing. For assistance, you can reach us at [email protected].

For support on orders related to Ocean Learning Platform USBs, please contact us at [email protected].

Holiday warehouse closure and order deadlines

Our warehouse will be closed from 12.30 pm GMT on Wednesday, 24 December 2025, until Sunday, 28 December, 2025, and will reopen on Monday, 29 December 2025.

It will also be closed from 12.30 pm GMT on Wednesday, 31 December, 2025 until Sunday, 4 January 2026, and will reopen on Monday, January 5, 2026.

To ensure timely delivery, please place orders for physical products by the following deadlines. These deadlines apply to orders dispatching to the following regions:

• APAC: 2 pm GMT on Friday, 19 December 2025
• EMEA and Americas: 2 pm GMT on Monday, 22 December 2025

Customer Success holiday schedule

Our Customer Success teams worldwide will observe adjusted hours during the holiday season. Please refer to the table below for detailed holiday hours for our global teams, noting that all times listed are in local time for each corresponding location. A downloadable copy of our schedule is also available at the link above.

Out-of-hours digital order support

For emergency out of hours support related to digital permits or scanned charts, contact the Order Management team by telephone and send an email regarding requirements.

Email: [email protected]

Include ‘Urgent’ in the title, along with the vessel name, IMO and basket file or product listing you need.