24/7 technical support

You can contact our 24/7 Technical Support team for assistance at any time through the following options:

Email: [email protected] or Telephone: +44 (0)199 280 5501

For support on Compas, Ocean Learning Platform and Tero Marine products, please contact [email protected].

24/7 Service/order support

Our Service/Order Support team will remain available 24/7 for day-to-day enquiries and order processing. For assistance, you can reach us at [email protected].

For support on orders related to Ocean Learning Platform USBs, please contact us at [email protected].

Holiday warehouse closure and order deadlines

The last cut-off for physical ordering is 2pm BST on Tuesday 31st March for deliveries to the APAC region, and 2pm BST on Wednesday 1st April for deliveries to the EMEA and Americas regions.

Customer Success holiday schedule

Our global Customer Success teams will observe adjusted hours during the holiday season. Please refer to the table below for detailed holiday hours, noting that all times listed are in local time for each corresponding location.

Date Day Warehouse UK Rotterdam Norway Greece Canada Singapore / Malaysia Japan Philippines
02/04/2026 Thursday Open Open Open Closed Open Open Open Open 24/7
03/04/2026 Friday Closed Closed Closed Closed Open Closed SG Closed / Malaysia On Open 24/7
04/04/2026 Saturday Closed Closed Closed Closed Closed Closed Closed Closed 24/7
05/04/2026 Sunday Closed Closed Closed Closed Closed Closed Closed Closed 24/7
06/04/2026 Monday Closed Closed Closed Closed Open Open Open Open 24/7
07/04/2026 Tuesday Open Open Open Open Open Open Open Open 24/7
08/04/2026 Wednesday Open Open Open Open Open Open Open Open 24/7
09/04/2026 Thursday Open Open Open Open Open Open Open Open 24/7
10/04/2026 Friday Open Open Open Open Closed Open Open Open 24/7
11/04/2026 Saturday Closed Closed Closed Closed Closed Closed Closed Closed 24/7
12/04/2026 Sunday Closed Closed Closed Closed Closed Closed Closed Closed 24/7
13/04/2026 Monday Open Open Open Open Closed Open Open Open 24/7
14/04/2026 Tuesday Open Open Open Open Open Open Open Open 24/7

Out-of-hours digital order support

For emergency out of hours support related to digital permits or scanned charts, contact the Order Management team by telephone and send an email regarding requirements.

Email: [email protected]

Include ‘Urgent’ in the title, along with the vessel name, IMO and basket file or product listing you need.

Telephone your local office:

  • UK: +44 199 280 5400
  • Netherlands: +31 (0)10 416 7622
  • Norway: +47 4000 3420
  • Canada: +1 514 866 8342
  • Singapore: +656 545 9880 Select OPTION 2 for Product Support and then OPTION 2 for the Emergency out of hours Digital Order team.