Some of our offices will be observing local seasonal holidays for Chinese New Year.
From Friday 20 January to Tuesday 24 January, OneOcean Singapore and Malaysia will be closed. The below table provides specific details on our office opening hours over Chinese New Year.
Physical product delivery
Orders for physical products are not impacted by the above closures and will be available throughout this period.
Digital product delivery
Digital products and services are not impacted by the above closures and will be available throughout the festive period. This includes data production through the OneOcean platform.
Support
Your regional account manager will not be available during these festivities, however, the OneOcean Support team will continue to be available 24/7.
For ‘Emergency’ out of hours support related to digital permits, scanned charts and sub-distributor POD – contact the Order Management team via appropriate telephone number below, followed by an email regarding your requirements to [email protected]. Include ‘URGENT’ in the title, along with vessel name, IMO and basket file or product listing you need.
EMEA
UK: +44 (0)199 280 5400
Netherlands: +31 (0)10 416 7622
Norway: +47 4000 3420
Americas
Canada: +1 514 866 8342
APAC
Singapore: +656 545 9880
Follow the ‘Order Management’ steps above and then select OPTION 2 for the ‘Emergency’ out of hours order team.